Please READ the following in its entirety. I have the right to deny your appointment. If Salon Policies have been neglected.
NO CHILDREN AND/OR ADDITIONAL GUESTS
Due to the nature of all services. Children are not allowed at the Salon. The Salon is for SERVICED CLIENTS ONLY. This policy will be strictly enforced to ensure a distraction free work environment for the Esthetician and an relaxing environment for the client. Extra guest will be asked to leave.
BEFORE YOUR APPOINTMENT
Please Do Not drink water or caffeinated drinks. This will cause your eyes to blink UNCONTROLLABLY, hind-ering the service.
Arrive to your appointment with a clean makeup free face. DO NOT WEAR MASCARA, EYELINER, CONCEALER OR ANY FOUNDATION. Eye pads will not properly stick to the skin with makeup surrounding the eye area.
Removing your contacts and bringing your glasses is recommended.
Hair should be pulled back securely and dry. Please do not arrive to your appointment with DAMP/WET HAIR.
REMOVALS /LASHES APPLIED ELSEWHERE
If you have previous lash extensions on prior to your appointment. A removal will be required, removals are $30. Fills will not be applied over other technicians work.
If you are sick or experiencing cold/flu symptoms the day of your appointment. You will need to be reschedule. Visiting the Salon while being sick directly exposes us and others to any illness you have. Please be considerate and reschedule.
SCHEDULING & RETAINER FEE
All services are subject to a non refundable or transferrable retainer fee of $25. That will be applied to your completed service(s).
Same day appointments if available will be an additional $25 charge. This is anything request within a 24 hour period of the appointment.
STANDARD CANCELLATION POLICY
All appointments require a 24 hour cancellation notice. Otherwise a standard cancellation fee of $25 along with a $25 retainer fee will be deducted from all cancelled appointments And a new retainer fee will be required, prior to booking.
If service (s) are paid in full at the time of booking.
The retainer fee of $25, will be deducted from the total amount being refunded, for all cancellations. If multiple services are booked. Each service will be subject to this same rate.
PAYMENTS & BALANCES
Pre-booking & prepay are the only options at this time.
If a credit/debit is needed in any instance a $3.00 processing fee will be applied to your transaction.
NO REFUNDS POLICY
If you are constantly late to your appointment or cancel constantly. I reserve the right to decline any future appointments. All appointments are given a 15 minute grace period. Anything after 15 minutes will have to be rescheduled in order to maintain a timely schedule for the next client.
NO CALL/ NO SHOWS
No Call No Shows will NOT be rescheduled for future appointments. Unless FULL payment of previous & new services are paid at the time of booking. No REFUNDS for NO CALL/NO SHOWS.
Please allow for extra time for Parking. We recommend the Washington St Parking deck at the corner of East Washington and N Lumpkin for services over an hour. As you will not be able to leave and feed your meter. Maximum meter times are 2 hours when paid with via card.
Thanks for choosing EYE CANDY LASH & BROW BAR, see ya soon!